Refund Policy

Refund & Returns Policy

At LÉMORI, we are committed to providing excellent service and delivering high-quality products to our valued customers. We understand there may be occasions where you need to return a product or request a refund. This policy outlines when and how refunds apply, in line with your rights under UK consumer law.

Please note: Certain items are non-returnable for hygiene reasons. Specific refund eligibility criteria and timelines may vary for each product.

1. Eligibility

Refunds apply only to products purchased directly from LÉMORI.
Items must be unused, unopened, and in their original packaging (unless faulty).
For hygiene reasons, opened products cannot be returned unless faulty.

2. Reporting Timeframes

Situation	Reporting Deadline
Damaged/defective products	Within 7 days of delivery
Missing/incorrect items	Within 48 hours of delivery, with your picking list included
Change-of-mind returns	Notify us within 14 days of receiving your order; return within 14 days thereafter

3. Product-Specific Rules

Liquids: Cannot be returned if more than 14 days have passed.
Adhesives: Must be inspected upon arrival; any faults must be reported within 48 hours.
Allergy issues: Must be reported within 24 hours, accompanied by patch test evidence, photos, and medical documentation.

4. Refund Process

Refunds will be issued to the original payment method within 5–10 working days.
Shipping costs are non-refundable unless the item is faulty.
You are responsible for return postage unless the item is faulty.
Non-faulty returns may incur a 10% restocking fee.