Privacy policy

Privacy Policy

This Privacy Policy explains how www.lemoristyle.com(the “Site” or “we”) collects, uses, and shares your personal information when you visit or make a purchase from the Site.

Contact Us

If you have any questions after reading this policy, would like more information about our privacy practices, or wish to make a complaint, please contact us via the contact form on our website or by post using the address below:

UNIT 98 OF FACTORY A 1/F
UNION HING YIP FACTORY BLDG
NO.20 HING YIP ST KWUN TONG
HONG KONG

What Personal Information We Collect

When you visit our Site, we automatically collect certain information about your device, your browsing behaviour, and how you interact with the Site. We also collect information needed to process your orders. If you contact our customer support team, we may collect additional information. Below is a summary of the types of information we collect and why.

Device Information

  • Purpose: To load the Site correctly and analyse how it is used to improve your experience.

  • Source: Collected automatically using cookies, log files, web beacons, tags, or pixels.

  • Shared with: Our service provider, Shopify.

  • Includes: Browser version, IP address, time zone, cookie data, products or pages you view, search terms, and how you interact with the Site.

Order Information

  • Purpose: To complete transactions, process payments, arrange delivery, send order confirmations and invoices, communicate with you, prevent fraud, and – with your consent – send you marketing information about our products or services.

  • Source: Provided directly by you.

  • Shared with: Our service provider, Shopify.

  • Includes: Name, billing address, shipping address, payment information (including email address), and phone number.

Customer Support Information

  • Purpose: To provide customer support.

  • Source: Provided directly by you.

Minors

Our Site is not intended for anyone under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the address above to request deletion.

How We Share Personal Information

We share your personal information with the following service providers to help us deliver our services and fulfil our contract with you:

  • Shopify: To power our online store. You can read Shopify’s privacy policy here:
    https://www.shopify.com/legal/privacy

  • Legal compliance: We may disclose your information if required to do so by law, subpoena, search warrant, or other lawful request, or to protect our legitimate rights.

Behavioural Advertising

We use your personal information to show you advertisements or marketing messages that we believe may interest you. This includes:

  • Using Google Analytics to understand how people use our Site. You can learn more about how Google handles your information here:
    https://www.google.com/intl/en/policies/privacy/
    You can also opt out of Google Analytics here:
    https://tools.google.com/dlpage/gaoptout

  • Sharing information about your behaviour on our Site, your purchases, and your interaction with our ads on other websites with our advertising partners.

  • Using Shopify Audiences to show ads to buyers who have purchased from other Shopify merchants and may be interested in our products. We also share information about your purchases and email address with Shopify Audiences so that other Shopify merchants may offer you products you might like.

You can opt out of targeted advertising from these platforms using the following links:

You can also opt out of some of these services through the Digital Advertising Alliance’s opt-out portal:
https://optout.aboutads.info/

How We Use Your Personal Information

We use your personal information to:

  • Offer products for sale

  • Process payments

  • Arrange delivery and fulfil orders

  • Send you updates about new products, services, and offers

Legal Basis for Processing (for EEA residents)

Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information on the following legal bases:

  • You have given us your clear consent

  • It is necessary to perform our contract with you

  • It is necessary to comply with a legal obligation

  • It is necessary to protect your vital interests or those of another person

  • It is necessary to carry out a task in the public interest

  • It is in our legitimate interests, provided those interests do not override your fundamental rights and freedoms

How Long We Keep Your Information

When you place an order through our Site, we will keep your personal information for our records unless and until you ask us to delete it. For more information on your right to deletion, please see the ‘Your Rights’ section below.

Automated Decision-Making

If you are an EEA resident, you have the right to object to decisions based solely on automated processing (including profiling) that have a legal or similarly significant effect on you.

We do not engage in fully automated decision-making that has a legal or significant effect using customer data. Our service provider, Shopify, uses limited automated decision-making to prevent fraud, but these decisions do not have a legal or significant effect on you.

Examples include:

  • Temporary blacklisting of IP addresses associated with repeated failed transactions (lasting a few hours)

  • Temporary blacklisting of credit cards linked to those IP addresses (lasting a few days)

Your Rights (GDPR)

If you are an EEA resident, you have the right to:

  • Access the personal information we hold about you

  • Transfer your information to another service provider

  • Ask us to correct, update, or delete your personal information

To exercise these rights, please contact us using the details above.

Your personal information will first be processed in Ireland and may then be transferred outside the EEA for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, please see Shopify’s GDPR Whitepaper:
https://help.shopify.com/en/manual/your-account/privacy/GDPR

Your Rights (CCPA – for California residents)

If you are a resident of California, you have the right to:

  • Access the personal information we hold about you (the “Right to Know”)

  • Transfer your information to another service provider

  • Ask us to correct, update, or delete your personal information

To exercise these rights, please contact us. You may also authorise an agent to make these requests on your behalf.

Use of Cookies

Cookies are small text files downloaded to your device when you visit a website. We use various types of cookies, including functional, performance, advertising, and social media/content cookies. They help the Site remember your actions and preferences (such as login details and region selection), improving your browsing experience.

You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect some features of our Site.

Most browsers accept cookies automatically. You can adjust your settings using the “Tools” or “Preferences” menu in your browser. For more information, visit www.allaboutcookies.org.

Please be aware that disabling cookies does not completely prevent us from sharing information with advertising partners. To opt out of targeted advertising, please refer to the “Behavioural Advertising” section above.

Do Not Track

Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not change our data collection and use practices when we detect such a signal from your browser.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please check back regularly.

Complaints

If you wish to make a complaint, please contact us using the email or postal address provided in the “Contact Us” section above.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority. For example, users in the UK can visit: https://ico.org.uk/make-a-complaint/